Questions agencies ask
Setup, workers, rates, payments and invoices.
All questions
Do my workers have to use TurTra?
Yes — that's where shifts are logged. The app is free for workers and takes a minute to set up. Many of them already use it on their own.
Can I keep paying through my payroll system?
Yes. TurTra calculates and records what each worker is owed and asks them to confirm it. The money still moves through whatever you use today.
Can my clients see my pay rates or my margin?
No. A host employer sees the hours worked on their site and the charge rate you agreed with them. Your pay rates, your payments to workers and your margin stay inside your agency account.
How are penalty rates calculated?
From the rate card you assign to each worker: base, Saturday, Sunday, public holiday, overtime tiers, breaks, allowances and piece rates. The same engine workers see on their side.
Is it really free?
Yes, for every role, while we grow the network. If that ever changes you'll hear it from us first — not from an invoice.
How long does setup take?
Usually one business day after you get in contact. We create the agency, link your ABN and clients, and walk you through the first payment and invoice.
Some of my workers already use TurTra. What happens to their history?
Nothing changes for them. Their past shifts stay theirs; the shifts they log for your clients from now on show up in your agency account.
Do invoices include GST?
If your agency is registered for GST, invoices add 10% and show it as a separate line. If not, no GST line. You set this once in your billing settings.